IDrive on "iDrive Backup Engine Stopped."
@DrDan Please let us know your account user name or place a support request at the following link: https://www.idrive.com/support Our Tier 2 technical support team will analyze the issue further and...
View Articleatzmon_s on "iDrive Backup Engine Stopped."
I have the same issue (using Win7), started right after the last update of IDrive. IDriveService is not listed on SCM, so I can't start it. Also, "Next Scheduled Event" refers to 3 days ago, probably...
View ArticleIDrive on "iDrive Backup Engine Stopped."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleAli Baba on "iDrive Backup Engine Stopped."
I have Windows 7 pro and The backup started having issues 4 days ago. I called and even though I have, 6.5.0.7, supposedly the latest, I was told to uninstall, wipe out all the remnants and re-install....
View ArticleIDrive on "iDrive Backup Engine Stopped."
@Ali Baba Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleDEMcAdams on "iDrive Backup Engine Stopped."
I was having this problem of IDrive service not starting. I solved it by opening the properties in Services, Clicking on the Logon tab, and changing the Logon from the local system account to an...
View ArticleIDrive on "iDrive Backup Engine Stopped."
@DEMcAdams Thanks for posting your observations. If you require any further assistance, you can get in touch with us any time.
View ArticleGrandpaLarry on "iDrive Backup Engine Stopped."
Greetings, I understand your frustration as I also have had my share of problems with iDrive. One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did...
View ArticleAdminHH on "After backup failure, backup taking 12 hours"
I've been backing up with idrive for a year or more and it works smoothly. Recently it asked me to change my password which I did. However I forgot to change it on the desktop app so the next day's...
View ArticleIDrive on "After backup failure, backup taking 12 hours"
Data will be considered for full backup only if there are any new files to backup or if there are any changes in the file path or file name. Change in account password should not affect the backup...
View ArticleOAKEOffice on "Backup Failed, unsure why"
Hi there, so I finally got the new Synology system upgrades and then reinstalled iDrive fresh. I got everything set up to do an automatic back up at 1 am this morning. I receive a notification that it...
View ArticleIDrive on "Backup Failed, unsure why"
Please raise a support request by writing to us at support@idrive.com. Our technical team will analyze the issue and will contact you with an update.
View ArticleKMan on "iDrive Backup Engine Stopped."
I just had this happen to me starting yesterday 11/27/2016. Windows 7 Home Premium. Was in chat with Idrive folks for more than an hour and a half, but I figured out from the Event log that the .NET...
View ArticleKJWHank on "how to see which files failed to backup?"
An earlier posting states that as of Version 2.0.8 File names that failed to backup due to access rights were logged. Where? I cannot locate them.
View ArticleIDrive on "how to see which files failed to backup?"
@KJWHank We require more information on the issue that you are currently facing. For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleMamaBear2017 on "how to see which files failed to backup?"
I'm in the same situation. Only 2 files failed, every backup. Id like to know which 2, so perhaps I could find out if they even NEED to be backed up, or I can exclude them and eliminate the message.
View ArticleIDrive on "how to see which files failed to backup?"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View Articlegatraveller on "Computer offline"
The back-ups have failed for two weeks. I have sent numerous error reports with no response. There is a box on the dashboard that says computer offline. If the computer is offline (how am I seeing this...
View ArticleIDrive on "Computer offline"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleLem3 on "Computer offline"
I also have a problem with the dashboard showing the computer I'm viewing the dashboard with as "offline". Please don't remove the Classic View.
View ArticleIDrive on "Computer offline"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleEGM on "All users showing "Failure" and "Offline""
I have 108 users worldwide using iDrive. When looking at the accounts from the Admin Dashboard all of my computers show "Failure" and "Offline". I have tested upgrading the users iDrive software, I...
View ArticleEGM on "All users showing "Failure" and "Offline""
Something has happened because everything is back to normal...
View ArticleEGM on "All users showing "Failure" and "Offline""
After some digging... many of my computers are still showing "offline" when I know for a fact they are "online". I cannot connect to then from the Dashboard. AHHHHH!!!!
View ArticleIDrive on "All users showing "Failure" and "Offline""
Our Tier 2 technical support team is looking into this. They will contact you with an update soon.
View ArticleCGYGuy on "how to see which files failed to backup?"
I'm having the same problem. 6 files failed to backup. Support unfortunately is really sad and can't get through on the phones. Here is a typical response example: Q How to fix backup failure? A You...
View ArticleIDrive on "how to see which files failed to backup?"
@CGYGuy Please share us the ticket number that was assigned to you.
View ArticleGansker on "how to see which files failed to backup?"
I have succeed backup files from Mobile phone , the key is how to connect your phone to computer , perhaps ,that's why most people fail , if the phone isn't fully connected to the computer, the data...
View Articlewasabad on "Can't backup secondary drives?"
Every time I select a folder from my D: drive or secondary drive, the preparing file list fails. The log report says that the folder/file does not exist even though I select it through the IDrive...
View ArticleIDrive on "Can't backup secondary drives?"
In order to investigate this issue further, please send us the error report from the application by using the "send error report" option. Logs will be attached to the report sent. We will review the...
View Article