@PaulH We have re-opened the ticket ID00720765. Our Tier 2 technical support team will get in touch with you soon.
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IDrive on "iDrive Backup Engine Stopped."
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DrDan on "iDrive Backup Engine Stopped."
I have Windows 7 and started having the same problem as everyone else, also have tried recommended steps by Moderator and do not see IDriveService. The last post was 3 weeks ago? Still no fix?
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IDrive on "iDrive Backup Engine Stopped."
@DrDan Please let us know your account user name or place a support request at the following link: https://www.idrive.com/support
Our Tier 2 technical support team will analyze the issue further and will contact you with an update at the earliest.
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atzmon_s on "iDrive Backup Engine Stopped."
I have the same issue (using Win7), started right after the last update of IDrive. IDriveService is not listed on SCM, so I can't start it.
Also, "Next Scheduled Event" refers to 3 days ago, probably the date of the SW update...
I cannot run any backup now, so my data is not protected!
Please help ASAP.
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IDrive on "iDrive Backup Engine Stopped."
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
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Ali Baba on "iDrive Backup Engine Stopped."
I have Windows 7 pro and The backup started having issues 4 days ago. I called and even though I have, 6.5.0.7, supposedly the latest, I was told to uninstall, wipe out all the remnants and re-install. I did all of that and nothing changed. You can change schedules, play with what to back up, etc, but it still fails (IDrive backup engine has been stopped). I tried to back up manually while watching. It says generating list but no progress or error message. I just tried to set up recover for 5 minutes between failures and will see how it works. When I look at the services in the task Manager, it shows IDrive running, but very low CPU usage or none.
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IDrive on "iDrive Backup Engine Stopped."
@Ali Baba Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
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DEMcAdams on "iDrive Backup Engine Stopped."
I was having this problem of IDrive service not starting. I solved it by opening the properties in Services, Clicking on the Logon tab, and changing the Logon from the local system account to an administrator account on the PC. IDrive seems to start okay now.
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IDrive on "iDrive Backup Engine Stopped."
@DEMcAdams Thanks for posting your observations. If you require any further assistance, you can get in touch with us any time.
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GrandpaLarry on "iDrive Backup Engine Stopped."
Greetings,
I understand your frustration as I also have had my share of problems with iDrive.
One thing I did, and you alluded to, was to 'start over." Unfortunately my initial attempts to do so did nothing to resolve my problems (iDrive service not starting or stopping at random intervals).
Here are the things I tried and you may have already done some or all of them:
1. Reinstall iDrive over current installation (did nothing to correct the problem)
2. Uninstalled iDrive and then reinstalled (fixed the problem for a short period of time)
3. Used a third party uninstaller that scans for left over components. I use IObit's Uninstaller (ver 5.2). It is a free download from iobit.com. Then reinstalled iDrive (fixed the problem for a while)
4. Used IObit Uninstaller to remove iDrive (including running the "Powerful Scan"). I then cleaned the computer's registry using CCleaner (a free tool from piriform.com). Once these steps were completed, I installed the latest version of iDrive from a fresh download and I have had very few problems since.
You might want to give these steps a try before you scrap iDrive altogether.
Hope this helps.
GrandpaLarry
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AdminHH on "After backup failure, backup taking 12 hours"
I've been backing up with idrive for a year or more and it works smoothly. Recently it asked me to change my password which I did. However I forgot to change it on the desktop app so the next day's backup failed. I went in and changed it on the app and started a backup. The backup update usually takes about an hour to catch everything up. But this one today has run all night and is going to hit 12 hours. Any reason it would start a new backup from scratch because of the failure? It's tying up my resources and I can't work.
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IDrive on "After backup failure, backup taking 12 hours"
Data will be considered for full backup only if there are any new files to backup or if there are any changes in the file path or file name. Change in account password should not affect the backup performance. Please verify if you are using the latest version of the IDrive application. We recommend you to verify logs and check if the data is is considered for full backup or incremental backup. Please forward your observations and logs using "send error report" option. Our Tier 2 technical support team will review the logs and contact you with an update.
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OAKEOffice on "Backup Failed, unsure why"
Hi there, so I finally got the new Synology system upgrades and then reinstalled iDrive fresh. I got everything set up to do an automatic back up at 1 am this morning. I receive a notification that it failed. It looks like we have about 25 gigs on the account. That's roughly 1/3 of our total files. I should be seeing around 64 gigs backed up. Why did it fail?
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IDrive on "Backup Failed, unsure why"
Please raise a support request by writing to us at support@idrive.com. Our technical team will analyze the issue and will contact you with an update.
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KMan on "iDrive Backup Engine Stopped."
I just had this happen to me starting yesterday 11/27/2016. Windows 7 Home Premium. Was in chat with Idrive folks for more than an hour and a half, but I figured out from the Event log that the .NET framework was where several things were failing. I had to remove the latest patch from MS - KB3196686. This was making RPCSuite.exe, id_tray.exe, Id_win.exe and PreUninstall.exe not work so Idrive support could not remote in to see what was up. Events showed this Description after an error: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEF332686E (000007FEF3310000) with exit code 80131506.Once I uninstalled KB3196686 (optional) from Windows Update things are working again.
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PaulH on "iDrive Backup Engine Stopped."
I have the same problem - fails to restart on reboot but then it seems to dun fine for days until the next reboot.
I also feel the backup speed is very slow but that COULD be perception since for some reason, it decided (or maybe I did in some dialog) that it needed to resave my entire backup and so that (necessarily) took a long time
I have posted a support request ID00720765.
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IDrive on "iDrive Backup Engine Stopped."
@PaulH Our Tier 2 technical support team has sent you a response via ticketing. Please let us know if you have not received the same.
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IDrive on "how to see which files failed to backup?"
@jimmylein Our development team is currently working on listing the complete details of the files that have failed to backup. This feature will be made available soon.
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roboref on "iDrive Backup Engine Stopped."
I am having the same issue in WIN7. All the msc.service boxes are greyed out. Has anyone found a fix?
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batcran on "iDrive Backup Engine Stopped."
Props to jrshaw!! After iDrive repeatedly failed to start after reboot of my newly upgraded Windows 10 system, I made the mods suggested by jrshaw and have had no problem since. This is not ideal, but I not prepared to waste more time trying to pin this down (restarting with & without mods, etc). It would be nice, though, to have a definitive response from the iDrive development team on this issue.
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